Billings & Collections Officer

Summary: The holder of this position collects funds inclusive of cash credit, debit, online and direct deposits from individuals as well as corporate and insurance entities for daily operations. The holder of this position is responsible for acquiring reparations for debts and maintains files on the financial status of customer accounts.

Core Duties

  • Receive payments and post amounts paid to customer accounts
  • Answer customer questions regarding problems with their accounts
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable cheques, or to return merchandise
  • Record information about financial status of customers and status of collection efforts
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbours
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
  • Negotiate credit extensions when necessary
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers

Qualifications and Experience

  • Must possess a Bsc. in Business Administration or a related discipline
  • Minimum three (3) years’ prior experience in a related role
  • Proven track record of achievement and verifiable references
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